Orders and Cancellations

Your order

1. Payment - An order between us is only formed once payment has been fulfilled by you for the order you have placed, a contract is only formed once delivery has been made to the delivery address supplied on the order or where you have amended the delivery address with the courier directly.
2. Order confirmation -You will receive an order confirmation with all your order details including your order number. Please make a note of this order number - it will be useful if you have to contact us.
3. ‘Your Shipping Details email - If you have not cancelled your order with us, you will then receive a further email detailed as “Your Shipping Details”. This means that we are in the process of dealing with your order and will be dispatched shortly. Please read this Shipping Email carefully, as it will have important details for you to be aware of.
4. Tracking your order - Within this email you will receive an Order Tracking Number. Please DO take note that this tracking number will not activate until the couriers have scanned and processed your order into their depot/warehouse, this can sometimes take 2-3 days

This is outside of our control and therefore you will need to keep checking this until you see the tracking status change. We will not be able to track this for you either until this status has changed.

If you need to cancel your order

 At PaintNuts, we pride ourselves on our quick turnaround time. This does mean there is only a small window to cancel your Custom-Made Order.

If you need to amend or cancel your order:

• Contact us immediately on 01254 914439 or by emailing our customer services team on [email protected]
• You must quote your Order Number and state you wish to Cancel Your Order.

Although we will try our best to assist you, we cannot guarantee we will be able to stop your order in time to prevent it from being mixed & dispatched. If the Custom-Made Paint has already been mixed and despatched, we will not be able to cancel or refund this order.

Orders that have already been processed and dispatched can be cancelled within 14 days of being received by you and must then be returned to PaintNuts within a further 14 days as per your consumer rights. This is at your own expense, please note that any order already despatched that includes a Custom-Made paint product, we cannot refund that element of the order.

Important note

• Custom made to order paints are exempt and cannot be cancelled once processed or dispatched.

See more about returns and refunds and review our terms and conditions

Your order cancellation

1. Contact us: Use one of the methods above to cancel your order.
2. Confirmation email: Once the order has been cancelled, you will receive a confirmation email.
3. Refund: We will process your refund to the original payment method within 7 working days, any refund processed will take upto 5 working days to reach your bank account or PayPal account once it has been processed within the above 7 working day period.

Important note: Orders that have been cancelled cannot be reactivated, so if you change your mind, please revisit our website, and place a new order.

How to order car paint from PaintNuts

Ordering your custom car paint is quick and easy:

1. Create an account – it takes less than a minute.
2. Provide your registration number or paint code.

   We can identify the paint code for most vehicles using your reg number.

   If you're ordering for a classic car, motorcycle, or certain makes/models, you’ll need to supply the code.

3. Choose your product – touch-up pen, bottle with brush, or aerosol.

Select your delivery type – Standard (up to 7 working days), Priority (up to 3 working days), or Out-of-Area (up to 10 working days).

How We Match Your Colour

Our paints are colour matched to your vehicle's exact original paint code and individually custom mixed to order. There’s a good reason we don’t mix a batch and let them sit on the shelf - because car paint is at its best when it’s freshly mixed.

A human shaking it up after it’s settled for a while won’t have the optimal action or velocity of our paint system.

There are two ways to confirm what colour of car paint you need.

1. Match the colour using your registration number
2. Or you can enter the paint code (see our tips on finding it)

We use a leading vehicle database, which can provide the original colour match information we need for your particular car. This tells our state-of-the-art paint mixing system exactly what you need.

If you’re looking for car paint for older or classic vehicles, motorcycles, plus certain makes and models, we will need YOU to provide the paint code.

See our handy paint code finder for how and where to find your code. Don’t hesitate to call us if you get stuck.

Delivery Timeframes

Depending on what type of delivery you select, you’ll have your paint within 3 days, 7 days or 10 working days. We recommend you use it within a month for the best results.

While you’re waiting for your delivery, it’s worth reading up on tips for getting the best results.

What to order

You can just use the paint to fix the paint damage but there are some instances when we recommend other products that will produce better results that last longer.

Do I need primer?

Some touch-up jobs don’t require primer. You’ll only need to use it if your chip or scratch goes down to the metal and rust has developed. Primer is available as a touch-up pen, bottle with brush, or aerosol.

Do I need to apply a lacquer finish?

It’s not essential to use lacquer but we recommend it in most instances and especially with metallic paints. Clear lacquer provides a high gloss clear protective finish, with a shine that will last. Lacquer is available as a touch-up pen, bottle with brush, or aerosol. You should apply lacquer 24 hours after the coloured coat for a perfect finish.

Will I need anything else to repair my paintwork?

It depends on the damage. If you do, we also stock sanding packs and fillers as well as our wonder product - PaintNuts scratch and scuff remover. This is a rubbing compound ideal for removing light scratches, scuffs and marks without harming the paintwork.